Email and Anti-Spam Policy
Effective October 12, 2026
Secret Home Watch only sends email that people have asked for. This page explains exactly what we send, how we get permission, and how we handle unsubscribes, bounces and complaints. It applies to all email sent from secrethomewatch.com addresses.
What we send
| Who gets it | How often | |
|---|---|---|
| The Home Watch Letter | Confirmed newsletter subscribers only | Twice a month |
| Newsletter confirmation | The address entered on a signup form | Once, when you sign up |
| Welcome message | New subscribers, right after confirming | Once |
| Account verification | People who create a club account | Once, when you register |
| Password reset | Club members who request it | Only when requested |
Order receipts and download links for the Home Watch Binder are sent by our checkout provider.
How we get permission
- Confirmed (double) opt-in. Signing up on our site sends one confirmation email. Nobody receives the newsletter until they click the link in it. Unconfirmed sign-ups get no further email.
- Clear consent. Every signup form explains what you'll receive and how often, and the consent box is never pre-ticked. Creating a club account does not subscribe you to the newsletter.
- Consent records. For each subscriber we store when and where they signed up, the wording they agreed to, and when they confirmed.
- No bought or borrowed lists. We never buy, rent, scrape, share or import email addresses from anywhere else, and we never add people who contacted us or made a purchase to the newsletter.
What every newsletter includes
- An accurate sender name and subject line
- A one-click unsubscribe link, plus the standard List-Unsubscribe header that email apps use for their own unsubscribe button
- Our postal address: Faces Off LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
- A reminder of why you're receiving it
Unsubscribing
One-click unsubscribes take effect immediately. Requests by email or through our contact form are processed within 2 business days, well within the 10 business days required by the US CAN-SPAM Act. We never ask you to log in, pay, or give more information to unsubscribe.
Bounces and complaints
Our email is delivered through Amazon Simple Email Service, which notifies us automatically of bounces and spam complaints. Addresses that bounce permanently or mark our email as spam are added to a suppression list immediately and are never emailed again. We monitor bounce and complaint rates and pause sending to investigate if they rise.
Report a problem
If you received email from us that you didn't ask for, please tell us at hello@secrethomewatch.com and include the message if you can. We'll remove the address and look into how it was added.